Beyond Protection: How Security Guard Services and Facility Management Are Shaping Safer, Smarter India
Urban development, industrialisation, and infrastructure development are rapidly occurring throughout the country in major cities as well as smaller cities. In addition to commercial districts, there are now many residential communities, IT parks, factories, medical/healthcare facilities, malls, schools, and logistics centres being developed. Therefore, the need for both professional security services and smooth facility operations has increased tremendously. In fact, safety is no longer viewed as a form of reactive response; rather, it is now viewed as a form of proactive strategic investment by both businesses and organisations alike.
As a result of these changes to our landscape, the need for security guard services has increased significantly, which has led to the creation and transformation of professional security companies throughout India. Additionally, organisations are finding value in trying to create a more integrated solution for facility management services by developing integrated services that include safety, maintenance, operational efficiency, and workforce management within one integrated solution.
Let’s further examine the increased importance of these areas, their effects on contemporary India, and how businesses can benefit from utilising comprehensive safety and facility services.
Growing Importance of Security Guard Services in Modern India
Due to the growing economy of India, there has been an increase in the number of physical assets created by businesses, as well as increased workforce numbers and training requirements, and improvements in public infrastructure. As a result of this growth, businesses are becoming increasingly vulnerable to threats, thereby creating a major need for trained and qualified professionals providing security guard services.
While many organisations have long used security guards for only protecting their properties, modern-day security personnel are qualified to fulfil a wide variety of advanced responsibilities, which include but are not limited to surveillance monitoring, access control, crowd control, emergency responses, and risk prevention.
Primary Functions of Security Guard Services
Protecting the Assets of Your Business
Security guards help prevent theft, vandalism, and damage to physical assets, including machinery, equipment, infrastructure, and inventory.
Ensuring Safety for Employees
Security guards help protect employees by keeping order at work sites; controlling traffic coming into and going out of the work sites, and providing assistance during emergencies such as fires and medical incidents.
Managing Visitor Activity
Security guards are responsible for ensuring only authorised personnel enter business premises and that visitors’ activity is documented.
Coordinating the Emergency Response & Crisis Plan
Security guards are well-trained enough to manage a security breach and evacuation plan and coordinate with local law enforcement agencies.
Monitoring & Surveillance
Modern security guards are responsible for operating closed-circuit television (CCTV) surveillance systems, alarm monitoring technology, and digital access control systems.
Increased Demand for Security Guard Services Across All Sectors
As rates of demand for security guard services are growing, demand for business sectors, including information technology (IT), manufacturing, retail, health care, residential units, and logistics facilities are also greatly increasing.
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Evolution of Security Companies in India
The last 20 years have seen a tremendous change within the security industry. When there was no organised structure to the industry, security relied largely on untrained manpower. Today, India has several professional security companies that are subject to strict regulatory frameworks. These companies provide certified training and use advanced technology in their operations.
Professional Standards & Regulatory Framework
The Private Security Agencies Regulation Act (PSARA) has had a major impact in establishing the structure of the security industry in India. All licensed security agencies must follow the stated regulations with regard to: Mandatory requirements for completing training; completing background checks for employees; and maintaining proper operating procedures. Therefore, licensed security agencies can be expected to provide reliable, commercial security services.
Technological Integration with Security Services
Technology is now being used extensively by modern security companies. Security companies have developed an array of technologies to enhance the protection of clients, such as:
- Video Surveillance through AI Technologies
- Biometric Access Control
- Remote Monitoring Solutions
- GPS-Enabled Patrols
- Use of Drones to Monitor Large Facilities
The implementation of new technology has aided in the identification of threats, allowed Security Companies to increase their capability to monitor in real time, and provided for improved methods of reporting incidents.
Sectors that Demand Security Services
Professional Security Companies Services are offered to many different types of clients, including, but not limited to:
- Corporate Office & Information Technology Parks
- Manufacturing & Industrial Facilities
- Residential Townships and Gated Communities
- Healthcare Facilities & Hospitals
- Educational Facilities
- Retail & Commercial Facilities
- Airports, Railways and Public Infrastructure
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Understanding Facility Management India: Beyond Maintenance
Although security remains one of the most important factors in ensuring safety within an organisation, large numbers of organisations have started to adopt a more integrated approach through Facility Management (FM) within their organisation.
Facility management is defined as the management of a physical infrastructure and provides maintenance of the organisation’s physical environment (i.e. Hard Facility Management) and management and/or enhancement of the efficiency of the organisation’s workforce (i.e. Soft Facility Management).
Hard Facility Management refers to those activities associated with the physical maintenance of a building, including:
- Maintenance of all electrical systems
- Maintenance of HVAC Systems
- Plumbing and civil maintenance
- Fire safety systems
- Maintenance of equipment and fixtures.
Soft Facility Management is comprised of those functions associated with the general workplace environment, including:
- Maintaining and cleaning the building
- Maintaining and tending to the landscape
- Pest control services
- Refuse management
- Management of the front desk and other support staff
By integrating these services, organisations can achieve improved operational continuity, improved employee satisfaction, and reduced overall costs in the future.
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Why Businesses Prefer Integrated Security and Facility Management Solutions
Organisations currently have a preference for outsourcing their security and facility service needs to specialised providers. The benefits of this method include lower costs, professional expertise, and scalability of operations.
Cost Optimisation: By outsourcing, organisations save on recruitment and training of employees as well as administrative costs associated with recruiting and training, including paying employees who are not productive. Service providers can take care of managing the workforce, ensuring compliance with regulations, overseeing the staff, and allowing an organisation’s management team to focus on their operations.
Skilled Workforce & Training: Providers of professional services provide ongoing training and development programs for their employees and ensure all of their employees obtain the various regulatory certificates they must obtain to continue in their work roles.
Technology & Innovation: The top companies that provide security services and facilities management invest in the latest technologies, which may be too expensive for implementation by a business itself.
Compliance & Risk Management: Manufacturing companies are required to strictly adhere to federal, state and local labour laws, federal and state safety regulations and industry standards. Professional agencies will ensure that their companies/employees adhere to these standards through a number of means, such as inspections, providing guidance, etc.
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Economic & Employment Impact of Security & Facility Management India
The Indian security and facility management sector is one of India’s top sources of employment for millions of people, from security officers to housekeepers to technical support to corporate office workers.
A number of things help economic growth in this part of the economy. Things like:
- Helping create jobs in urban and rural areas.
- Increasing the safety and productivity of businesses.
- Supporting infrastructure and real estate development.
- Promoting training and skill development.
With India expanding its industrial and commercial footprint, so will the need for this sector to continue to grow.
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Conclusion: Building a Safer & More Efficient India
For India’s growth to continue at its rapid pace, there is a need for improved levels of safety infrastructure as well as more efficient facility operation. Professional security guard services protect against the various risks associated with having employees on-site; organised facility management solutions increase the operational efficiency of facilities, allowing for their longevity.
Another area that has recently emerged within India’s security industry is the transformation of security companies from being primarily manpower based service providers to technology-based safety partners. The growth in importance of the role that security companies can play for businesses, institutions and residential communities has led to more entities investing in integrated security and facility management services. For the entities that choose this route, their positions are very well suited to achieve future growth and long-term safety.
The synergy between security and facility management will greatly assist in providing safe work environments, intelligent cities, and strong economic industries within India as it continues to move toward becoming an economic powerhouse in the international arena.
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